How do I start a shipment?
Create an account, choose the route and mode, then describe the package. A request is not a departure confirmation; staff confirms intake and the next operational steps.
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Frequently asked questions
Essential answers about requests, pricing, payment, tracking, and handoff.
How is the price calculated?
Air freight is priced per kilogram after office weighing. Sea freight is priced from the confirmed quantities of bags, boxes, barrels, and pallets. Staff always approves the final price.
How do I pay?
Staff records payment offline. The site shows payment status and provides a printable record after payments are entered. Pay only through instructions confirmed directly by Shipping Platform.
How do I track my package?
Use the DEMO number in your account or shipment document. Public tracking shows only the route and useful milestones; contacts, contents, and payment information remain private.
How is the package handed over?
The recipient may collect it at the office or receive staff delivery. Staff records the handoff method. A recipient PIN is not required.
Can I choose a departure?
Published departures show planned dates and cutoffs. A preference does not guarantee space: staff later assigns the shipment to the actual operational voyage.